Deltek Standard Care

Features

With our Standard Care package, Deltek's experienced support analysts are available worldwide to answer questions about the application and technical operation of your Deltek software. You will also receive valuable information and technology enhancements, including:

  • Software updates to ensure that your mission-critical applications are current
  • Support for current and preceding versions of your solution (up to one year)
  • Instant 24x7, anytime, anywhere access to our searchable support KnowledgeBase
  • Unlimited access to Customer Care Connect – our online customer portal, providing documentation, tools, tips and tricks, as well as direct access to Deltek Customer Care support analysts
  • Membership in Customer Care Connect's user forums, to take advantage of the extensive experience of Deltek's 12,000+ customers worldwide
  • FREE year-end WebEx training sessions to provide you with the latest "how to" product information
  • Periodic e-Bulletins to keep you up to date on the latest Deltek upgrades and new releases
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