Deltek Select Care

Features

Deltek Select Care is an additional service on top of our Premium offering, as it combines the features of the Premium Care program with a dedicated Select Senior Advisor who is your single point of contact into all of Deltek's resources and is personally committed to your success and satisfaction. Your Senior Advisor will ensure that any issues are resolved with minimal impact to your mission-critical processes. With Select Care you have access to senior support analysts who understand your business needs and can provide immediate support to ensure you are on track right away and operating at high availability. Select Care includes (in addition to Deltek Premium Care):

  • Dedicated Select Sr. Advisor (single point of contact)
  • Direct access to Level 2 support (subject-matter experts)
  • 24x7 emergency support on Severity 1 cases
  • Priority case handling with enhanced service levels:
    • Severity 1 response: 1 hour
    • Severity 2 response: 3 hours
    • Severity 3 response: 6 hours
    • Severity 4 response: 8 hours
  • Assigned Support Director
  • Proactive case reviews
  • Automated case escalations
  • Product release notifications
  • 20% Discount on Deltek University classes
  • Complimentary pass to Deltek Insight conference
Download Now Download the Deltek Select Care product sheet