Deltek Premium Care

Features

With Deltek Premium Care, we deliver all the benefits of Standard Care plus comprehensive, unlimited support from our experienced support professionals. Designed for enterprise organisations that require more frequent contact with support, and companies looking for the added comfort and security of round the clock coverage, this option allows 24x5 telephone support coverage to handle your business' mission-critical needs.

  • Software updates to ensure that your mission-critical applications are current
  • Support for current and preceding versions of your solution (up to one year)
  • Unlimited, on-going Telephone Support with expanded business hours
  • Instant 24x7, anytime, anywhere access to our searchable support KnowledgeBase
  • Unlimited access to Customer Care Connect – our online customer portal, providing documentation, tools, tips and tricks, as well as direct access to Deltek Customer Care support analysts
  • Membership in Customer Care Connect's user forums to take advantage of the extensive experience of Deltek's 12,000+ customers worldwide
  • FREE year-end WebEx training sessions to provide you with the latest "how to" product information
  • Periodic e-Bulletins to keep you up to date on the latest Deltek upgrades and new releases
  • 10% Discount on all Deltek University Classes
Download Now Download the Deltek Premium Care product sheet