Contact Customer Care
  Americas Europe Asia Pacific

Web Site:

http://customercare.deltek.com

International Toll-free Telephone Number:

00800 457.77650

Regional Telephone Numbers:(rates may apply)

US: 1.877.457.7765
Canada: 1.877.457.7765
UK: 00800 457.77650
DK: +45 3527 7946
BE: 00800 457.77650
FI: +45 35 27 79 32
NL: 00800 457.77650
NO: +47 22 83 63 88
SE: 0200-883725
AU: 1300 500 952

Whenever possible, your call will be routed directly to an analyst who will assist you. However, in the event all analysts are assisting other customers, you may be given the option to leave a voicemail. Please relay your contact information, including contact number, name, and telephone number, and a Customer Care Analyst will return your call as soon as they are available.

Deltek support is available in English, Norwegian, Danish and Swedish, and is available only to those customers on an active support and maintenance plan.

Problem Escalation

If you require alternative means for resolving your issue, please email us at AdvancedCustomerCare@deltek.com or see the chart below for information on how to contact a Deltek Customer Care Representative by phone in your area.

Worldwide Support Availability

Americas (EST – PST)

Sunday Monday Tuesday Wednesday Thursday Friday Saturday
  9:00 a.m. - 5:00 p.m. Monday through Friday  
  7:00 a.m. - 7:00 p.m. Monday through Friday  
24-Hour Support, Monday through Friday  
24-Hour Support, 7 Days a Week

Europe (GMT – CET)

Sunday Monday Tuesday Wednesday Thursday Friday Saturday
  9:00 a.m. - 5:00 p.m. Monday through Friday  
  8:00 a.m. - 8:00 p.m. Monday through Friday  
24-Hour Support, Monday through Friday  
24-Hour Support, 7 Days a Week

Asia Pacific (ACT)

Sunday Monday Tuesday Wednesday Thursday Friday Saturday
  9:00 a.m. - 5:00 p.m. Monday through Friday  
  9:00 a.m. - 9:00 p.m. Monday through Friday  
24-Hour Support, Monday through Friday  
24-Hour Support, 7 Days a Week

  Standard Care Business Hour   Premium/Select Business Hour   Premium Care ER   Select Care ER

Business Hours Support

Business support is for the non mission critical cases and is generally available during normal business hours in regions where we have primary support centers. Generally, we support the time zone that is closest to your corporate head quarters.

Region & Supported Time Zone Standard Care Business Hours Support (Monday through Friday) Premium & Select Care Business Hours Support (Monday through Friday)

Americas (EST - PST):

9:00am - 5:00pm

7:00am - 7:00pm EST

Europe (GMT & CET):

9:00am - 5:00pm

9:00am - 9:00pm CET

Asia Pacific (ACT):

9:00am - 5:00pm

9:00am - 9:00pm ACT


Emergency Support

Emergency support is available with Premium Care 24 x 5 Monday thru Friday, and with Select Care 24 x 7 x 365, for the following Deltek products: Deltek Cobra, Deltek Costpoint, Deltek Maconomy, Deltek Open Plan, Deltek Vision, and Deltek wInsight. Emergency support is English-only and is limited to mission-critical cases that affect production software. Simply call the support number and you will be directed to a representative who will take your information and route your call appropriately.

On-Demand Support

When you need brief, one-time access to our team of experts outside the scope of your maintenance agreement, but don’t require a full consulting engagement—turn to Deltek On-Demand Support. To submit a request for On-Demand Support, email ondemandsupport@deltek.com, and a representative will contact you to review your case and determine how we can help.

Learn more about On-Demand Support >>

Holidays

Deltek's Customer Care Centres are located in various locations around the globe. Each local office recognises most major public holidays in their region. This means that on major holidays, support for general issues in these regions is closed. However if you subscribe to the Premium Care or Select Care plans, expanded emergency coverage is available during holidays. Additionally, you can log a case on-line anytime and a support analyst will respond when we open for business.